Shipping & Returns

Delivery Areas & Shipping Charges

We provide free delivery service in almost all the areas within Klang Valley, except for some of the areas; Please check the availability and additional charges, if any, at the Delivery Zone. NOTE: If you can't find the area you want, kindly call us at 017-324 7489

 

Order not accepted (Remote areas)

We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. However, we will give you advance notice in the event of such a rare occurrence

 

Redelivery

If there is a delivery failure not caused by us, such as: 1. Incorrect delivery address supplied, 2. Receiver not present / unwilling to receive the products;

We reserve the right to impose a redelivery surcharge of RM20.00 on the sender.

At such, we may contact the receiver to confirm the delivery address and the receiver's preferred delivery time. We will not reveal sender information, product description or any other information that may cause the loss of the surprise element.

 

Returns

If you are not satisfied with the product, please notify us immediately upon receiving the order, as most of our products are perishable. We will either provide a free replacement or refund the money equivalent to your order. There will be a processing charge of 5% of the purchase price. Hence, the refund amount will be the purchase price less 5%.

IMPORTANT NOTE: The refund will be given at the discretion of Essence of Flora.

 

Delivery Information
Delivery Klang Valley (KL & Selangor)

Mon-Sat :
Delivery Time : 9AM – 12PM (Malaysian time - GMT+8.00), order must be placed 1 working day in advance, before 5:00PM;

Delivery Time : 1PM – 7PM (Malaysian time - GMT+8.00), order must be placed before 12pm Noon on the same day or in advance.

Delivery Time : At night (Malaysian time - GMT+8.00), order must be placed before 12pm Noon on the same day or in advance; and please call us for the arrangement.

Sunday/Public Holidays :
Delivery Time : No specific time (Malaysian time - GMT+8.00), order must be placed during business hours.

Delivery Outside Klang Valley
Order must be placed at least 1 day in advance excluding Sunday and Public Holidays, before the desired delivery time. 
The floral arrangements may vary as we will assign associate florists in each particular region to fulfill your orders. 
We reserve the right not to accept your order when we do not find a suitable florist at your selected outstation area. This is caused by the lack of reliability of the florist at certain outstation areas. 

Delivery for Festival Seasons (Eg: Valentine's Day, Mother's day, Hari Raya, Christmas and Chinese New Year)
As festival season is our peak time, kindly place your order at least 2 days in advance (for delivery to Klang Valley) and 4 days in advance (for delivery to outside Klang Valley). We will try our best to accommodate your requests.